SECURE TRACKER FEATURE

TCU Service Mode FAQ Guide

Understand how to use Service Mode to temporarily suspend automatic theft notifications while your JLR vehicle is being serviced.

Learn More How to Enable
JLR TCU Service Mode

72 Hours

Maximum Duration

Understanding Service Mode

What is Service Mode?

Security Feature for Active Subscribers

Service Mode is a security feature available to customers with an active Secure Tracker subscription. When enabled, it temporarily suspends automatic theft notifications that would normally be triggered by the Telematics Control Unit (TCU) when it detects a theft event.

This feature is specifically designed for situations when your vehicle is being serviced, preventing false theft alerts during legitimate service activities.

Key Features

Duration

Up to 72 hours (auto-disables after expiration)

App Duration

Limited to 10 hours when enabled via Remote smartphone app

Subscription

Active Secure Tracker subscription required

Who Can Enable

Vehicle owner only (retailers cannot enable)

Service Locations

When Should I Enable Service Mode?

Enable Service Mode before sending your vehicle for service at any of these locations

Authorized JLR Retailers

Official Land Rover & Jaguar service centers

Independent Service Centers

Non-franchised automotive repair shops

Body Shops

Collision repair and bodywork facilities

Any Facility

Performing work that may trigger the TCU

Important Reminder

Always enable Service Mode before your vehicle arrives at the service facility to prevent false theft alerts during legitimate service activities.

How to Enable/Disable Service Mode

You can manage Service Mode through three convenient channels

1

Smartphone App

InControl Remote Smartphone App

Open the app and navigate to vehicle settings

Locate Service Mode option

Toggle on/off as needed

Note: App activation limited to 10 hours maximum

2

My InControl

My InControl Website

Log in to your account at the My InControl portal

Access vehicle security settings

Enable or disable Service Mode

Supports full 72-hour duration

3

Phone Support

Stolen Vehicle Tracking Provider

Contact the provider directly by phone

Request Service Mode activation/deactivation

Supports full 72-hour duration

Lock50 Key Programming

SW30, SW36 & SW40 for EVA2 Models

These functions help when the LOCK50 app cannot activate Service Mode. Use as alternative methods to add keys on EVA2 vehicles.

30

SW30 - Add Key via OBD

Use when RFA is locked on EVA2 vehicles. Client activates Service Mode on their phone via JLR InControl App for 30 minutes to add keys in locked RFA. If RFA is unlocked, keys can be added directly without 2 keys or Service Mode.

  • Client activates via InControl App
  • 30 minutes Service Mode
  • Add keys to locked RFA
  • For EVA2 models
  • For A, B, C, and C+ users
  • Requires HW03-D cable (included with LOCK50)
  • If RFA unlocked - direct add (no 2 keys needed)
36

SW36 - Key Duplicator

Use when Service Mode is not available. Copies Type 2 Keys (NCF29A1) using HW03-C adapter as alternative to Service Mode.

  • For C and C+ users
  • Copies Type 2 Keys (NCF29A1)
  • Alternative to Service Mode
  • Uses HW03-C adapter (included with LOCK50)
40

SW40 - EVA2 Unlock

Unlocks RFA on EVA2 vehicles. Requires 2 keys via OBD, OR connect to CAN wires in door, OR use RFA solder-free adapter to unlock without any keys (car must not be in alarm active state).

  • For C+ only
  • Option 1: 2 keys via OBD
  • Option 2: CAN wires in door
  • Option 3: RFA solder-free adapter (no keys needed)
  • Car must not be in alarm active state
  • Uses HW03-B or HW03-C (included with LOCK50)
  • Type 2 Keys (NCF29A1)

When INCONTROL App Cannot Activate Service Mode

If You Have 2 Working Keys

Use SW30 to add the 3rd key directly via OBD using fixed ID approach.

  • • Connect HW03-D cable
  • • Use SW30 to add key 3 via OBD
  • • Works on Non-UWB vehicles

If No Working Keys (UWB Models)

Make 2 copies using HW13/HW14 keys, then use those to add 3rd key:

  • • Use SW36 to copy 2 keys to HW13/HW14
  • • Use those 2 keys as working keys
  • • Add 3rd key via OBD (SW30)
  • • HW13/HW14 keys can be reused

OEM Keys That Can Be Added via OBD

Keys can be added via OBD in two scenarios: (1) When RFA is unlocked - all models can add keys via OBD. (2) When RFA is locked on EVA2 models with PIVI Pro - can add keys via OBD only if Service Mode has been activated OR when using C or C+ packages to copy keys from any PEPS UWB enabled RFA without needing TCU Service Mode.

Non-UWB Keys (Button Press Required)

HW15 - Land Rover 433MHz
HW16 - Land Rover 315MHz
HW19 - Jaguar 433MHz
HW20 - Jaguar 315MHz

UWB Keys (Keyless Entry)

HW21 - SVO 433MHz UWB
HW22 - SVO 315MHz UWB
HW23 - Jaguar 433MHz UWB
HW24 - Jaguar 315MHz UWB
HW25 - Land Rover 433MHz UWB
HW26 - Land Rover 315MHz UWB
Note: UWB keys can also work as Non-UWB keys on vehicles without UWB support

EVA2 Models Supported

Land Rover

  • • New Defender (L663) 2020+
  • • Discovery 5 (L462) 2017+
  • • Range Rover (L460) 2022+
  • • Range Rover Sport (L461) 2022+
  • • Range Rover Velar (L560) 2017+
  • • Range Rover Evoque (L551) 2019+

Jaguar

  • • I-Pace (X590) 2018+
  • • F-Pace (X761) 2016+
  • • E-Pace (X540) 2017+
  • • XE (X760) 2015+
  • • XF (X260) 2015+
  • • F-Type (X152) 2013+

Key Systems

  • • RFA (Remote Function Actuator)
  • • BCM (Body Control Module)
  • • PEPS & UWB Keys
  • • L8B2, M8E2, R8E2 BCM types

Important Reminders

Critical information to ensure proper use of Service Mode

Your Responsibility

You are solely responsible for enabling Service Mode before service appointments.

Security Impact

While Service Mode is active, all automatic theft notifications are deactivated. Your vehicle will not trigger theft alerts during this period.

Extended Service

If your vehicle requires service exceeding 72 hours, you must manually reactivate Service Mode.

Early Completion

If service is completed before the set duration expires, manually disable Service Mode immediately to restore full Secure Tracker protection.

Retailer Limitations

Retailers and service centers cannot enable Service Mode on your behalf.

Pro Tip

Set a reminder to disable Service Mode when your vehicle is ready for pickup. This ensures your Secure Tracker protection is immediately restored.

Have Questions?

Frequently Asked Questions

Get answers to common questions about Service Mode

What is SW30 and when should I use it?

What is SW36 and when should I use it?

What is SW40 and when should I use it?

Which OEM keys can be added via OBD?

Which vehicles support SW30, SW36, and SW40?

What cables do I need for each function?

When INCONTROL App Cannot Activate Service Mode

When can keys be added via OBD?

What are Non-UWB keys and which models are supported?

What are UWB keys and which models are supported?

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