TCU Service Mode FAQ Guide

The TCU may detect service activities as potential theft events and trigger automatic notifications to you and the monitoring center. This can result in unnecessary alerts and potential follow-up calls from your security provider.

No, the maximum duration is 72 hours. However, you can reactivate Service Mode once the initial period expires if your vehicle service is still ongoing. Simply enable it again through any of the three available channels.

Yes, the vehicle location services remain fully functional. Service Mode only suspends automatic theft notifications—it does not affect your ability to track your vehicle's location or access other InControl features.

This is a current limitation of the InControl Remote smartphone app. For service appointments requiring longer than 10 hours, use the My InControl website or contact your Stolen Vehicle Tracking provider by phone—both methods support the full 72-hour duration.

No, retailers and service centers do not have the ability to enable Service Mode on your behalf. This is a security feature that can only be activated by the vehicle owner to maintain the integrity of the Secure Tracker system.

You should manually disable Service Mode immediately when you pick up your vehicle. This ensures your full Secure Tracker protection is restored right away, rather than waiting for the automatic expiration. You can disable it through the app, website, or by calling your tracking provider.